Shipping & Handling
**** In these difficult times we are trying to serve our customers as best as possible. Please buy what you need. Very temporarily we are limiting returns ONLY to items that weigh 10 lb or less per order. ******
- DHL Parcel services are picked up by DHL but delivered to you by your local post office (3-7 business days)
- UPS Ground (2-7 business days), 3 Day Select (3 business days), 2-Day Express (2 business days), Standard Overnight Express (1 business day)
- We ship to all contiguous states, APOs, FPOs, Alaska, Hawaii, Puerto Rico.
- Free shipping applies only to the continental US.
Perishables & Meltables (example baking chocolates):
- In zip/post codes deemed to be experiencing high temperatures, all perishables are shipped via express service (2-Day UPS).
- Perishable items are sometimes shipped separately from non-perishable items.
- There is a special handling charge for these items and free shipping rules DO NOT apply.
- DHL Parcel Delivery for International orders.
Please note that on International orders ONLY, we:
- Are NOT responsible for delays or lost shipments
- Are NOT responsible for additional duties or taxes or charges
- Do NOT ship perishables
- Do NOT offer returns or exchanges or refunds
- Do NOT ship to all countries. We DO ship to Canada and UK and a few select other countries. Please email us at email@example.com to check whether we ship to a particular country.
- These estimates are not guarantees of delivery.
- Please add 1 day for order handling time.
- Bulk and wholesale orders generally ship 3-5 days after placement.
- Our USPS shipments are picked up and managed by DHL Express service. In some parts of the country this may lead to a 1 day delay.
- We are unable to re-route packages once they have left our premises.
- We will issue a refund for the order amount less shipping and handling fees when the package is returned to us by the carrier.
- All non-perishable orders are shipped from Charlestown, MA.
- Prices are based on total weight of the package and destination (Distance from Boston).
- Orders are shipped after payments are received/cleared from the credit card issuing bank or Paypal or Amazon. Typically, the payments are received/cleared instantaneously, however, in some rare cases with Paypal or Amazon, the payment does not clear for a few days. In those few situations, the shipments are held until the payment clears. We thank you in advance for your patience.