Olive Nation Customer Support

Aged Balsamic Vinegar

Extra Virgin Olive Oil

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Additional Help

781-989-2033
9am-7pm (EST)

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• 100% Money Back Guarantee
• It’s Easy to Order
• Payment Options
• Refund Processing

100% Money Back Guarantee
We guarantee our products will meet or exceed your expectations. If, for any reason, you are not completely satisfied or you decide not to keep your merchandise, simply return it to us within thirty (30) days. We will either exchange it according to your wishes or refund your full purchase price less shipping and handling fees.

Returns and Packages:
Returns Dept./Olivenation
c/o DarnIt Inc.
92 Harbor Street
New Bedford, MA 02744

Mail:
Customer Service
Olivenation LLC
550 Adam Street
Quincy, MA 02169

Please include a copy of your original receipt and all packaging materials.

It’s Easy to Order
Just follow these simple steps:

Click the "Add to Basket" button on the pages displaying the products you want to purchase.
To change the quantity, go to the Shopping Cart page, change the quantity, then click "Update" to view the new total.
If you did not log in before you started your order, the next page will ask you to log in or use the form to create your new account.
Enter your billing and shipping information on the Checkout page. If you've created an account previously, confirm that the information in our records is correct. If you need to make a change, enter the new information or visit the "My Account" page prior to continuing and make the change there. Then press the "Continue" button.
Select your shipping method, then click the "Continue" button.
Finally, review your order and enter your credit card information. When you're satisfied that everything is correct, click the "Place Order" button. You will receive your order confirmation page after your credit card is confirmed. THANK YOU! Your order is now complete.
You can check the status of your order anytime by returning to OliveNation.com and visiting the "View Your Account" page, then clicking on the "View Your Order History" link.

If you have a problem ordering please call us at 781-989-2033, 9am-7pm (EST).

Payment Options
OliveNation.com offers customers several credit card payment options. We regret that we do not accept checks or money orders.

We accept ONLY Visa, MasterCard, American Express and Discover.

It is essential that you provide us with a daytime telephone number so that we can contact you if we have questions about your order or delivery. We will not share this information. It is used only to expedite your order.

Order with confidence. Your browser and OliveNation.com's secure server encrypt confidential information during transmission, ensuring that transactions stay private and protected.

Refund Processing
All refund requests are processed after our returns department (see address above) inspects and verifies the condition of the item(s). Please allow approximately 7 to 10 business days from when we receive your return for your refund to be processed and up to 30 days (depending upon your billing cycle) for the credit to appear on your credit card bill.

Please return your item(s) with all of its original packaging and materials. If you have any questions, please contact us.

Damaged or Defective Items
At OliveNation.com we are confident that you will be satisfied with your purchase. If, however, you do receive a damaged or defective item please contact us with your order number. We'll make it right!