OliveNation Customer Support
100% Money Back Guarantee
If we make a mistake, we will fix it - at no cost to you!
No Questions Asked Return Policy.
We guarantee our products will meet or exceed your expectations. If, for any reason, you are not completely satisfied or you decide not to keep your merchandise, simply return it to us within thirty (30) days - even if its open. We will either exchange it according to your wishes or refund your full purchase price less shipping and handling fees.
Exceptions: If you are buying extracts in 1 gallon sizes, we highly recommend that you buy a small 4 oz sample first to make sure the quality of the product meets your expectations. We are unable to issue refunds on extract orders of 1 gallon jugs.
Returns and Packages: Customer Service, Olivenation LLC, 50 Terminal St, Bdg 2, 7th floor, Charlestown, MA 02129. Please include a copy of your original receipt and all packaging materials.
All refund requests are processed after our returns department (see address above) inspects and verifies the condition of the item(s). Please allow approximately 7 to 10 business days from when we receive your return for your refund to be processed and up to 30 days (depending upon your billing cycle) for the credit to appear on your credit card bill.
Please return your item(s) with all of its original packaging and materials. If you have any questions, please contact us.
Unfortunately, we are unable to extend the above "No Questions Asked" return & refund policy to perishable items like cheese, meats, caviar, fresh & frozen seafood. There are no returns or refunds on these items.
Its Easy to Order
Just a few highlights:
If you have a problem ordering please email us at firstname.lastname@example.org or call us at 781-989-2033. We usually respond within 24 hours.
- Each product page has a mini-shopping cart and shipping rate calculator so you always know how much you are spending.
- You can send gift messages with your order as well as ask us to gift wrap your order.
- You may send items to multiple addresses from within the same order, thus saving you time.
- Always remember to apply your discount coupons during the checkout steps thus saving you money.
- You can log-in and create an account at any time during the ordering process.
- In your account, you can simply duplicate a previous order by clicking a button.
- You can also track orders, write reviews, create wish lists etc.
- Order with confidence. Your browser and OliveNation.com's secure server encrypts confidential information during transmission, ensuring that transactions stay private and protected.
OliveNation.com offers customers several credit card payment options. We regret that we do not accept checks or money orders. We accept ONLY PayPal, Visa, MasterCard, American Express and Discover.
Help Us Help You
It is essential that you provide us with a daytime telephone number AND a valid email address so that we can contact you if we have questions about your order or delivery. We will not share this information. It is used only to expedite your order.