We know that you have many choices and we thank you for choosing OliveNation.
Address for Returns and Exchanges
Customer Service, Olivenation LLC, 50 Terminal St, Bdg 2, 7th floor, Charlestown, MA 02129.
Note: Please include a copy of packing slip or the order number.
Placing orders on the telephone: Please send us an email to firstname.lastname@example.org with your name, telephone number, a good time to call and the state you are calling from. Or you may leave a message at 781 989 2033. We usually (Sat, Sun being the exception) respond within 24 hours
**** Note: Due to high order volume this week, we are taking longer than usual to answer and return phone calls. If at all possible, please send us an email or simply place an order on the web site. We sincerely apologize for the inconvenience.*****
Problems with placing orders on the web site: Typically, if the credit card and billing address is not an exact match then your bank will decline the order. In that case, please change the address. We also advise customers in these situations to use your Paypal accounts if you have one. For all other problems, please send us an email to email@example.com.
Product Inquiries: Please send an email to firstname.lastname@example.org with "product Inquiry" in the subject line.
Problems with Orders: Please send an email to email@example.com with the Order No. in the subject line. Or you may leave a message at 781 989 2033. We usually (Sat, Sun being the exception) respond within 24 hours. Please include the Order No. in all communications. This will help us expedite the process.
We are a small retailer and not a big distributor or importer. Therefore, we keep our wholesale program very simple. Its available to manufacturers & re-sellers as long as they have a re-sale certificate from their state. We simply offer you a 25% discount on your order of $500 or more on non-perishable items only. You can order multiple times at your leisure directly on the web site. Simply send an email to request the discount coupon to firstname.lastname@example.org with "Wholesale" in the subject line.
Important Notes related to the Wholesale Program:
- Perishable items like Cheese and Smoked Fish are not available for wholesale prices.
- Shipping Charges are additional.
- There are NO RETURNS AND EXCHANGES for wholesale orders. We highly suggest that you place a small sample order first to make the sure that the item is right for your needs.
- The wholesale discount cannot be combined with other discounts.